CASE STUDY 2.0 / Small Asset Tracking / Alert Types Flow Analysis
PROJECT DETAILS |
Position: |
Senior UX Designer (Innovation Team) |
Target: |
Stakeholders / Product Council |
Definition: |
Conceptual Exploration |
Devices: |
Mobile / Desktop |
Tech Details: |
Created with Miro |
Project Overview
This project emerged after market analysis revealed that lost, stolen or left behind Assets (tools and equipment) constitutes significant financial losses across multiple industries. The team conducted quantitive and qualitive studies to determine current state market landscape and to gain customer insights into the problem of lost assets.
Challenge
Shown here is a flow diagram outlining the communicative relationships of the primary user roles with the differing alert types they would use. It was necessary for me to visualize potential alert flows as I development the overall interface so as to: 1) show who participated in which alerts, 2) show who needed validation and confirmation, and 3) show an overview of specific alert types and how they could be categorized among other functions.
Approach
The team worked closely to define what hypothesis we were trying to confirm. The team was composed of a Product Lead, a Technical Lead, myself and the project Manager. Having an international conference during the project helped the team focus and to deliver concepts and a working prototype on-time for the event.
Discovery
During the interview process, I discovered the extreme diversity within the industries we were looking to provide solutions for. Determining the use cases that best justified the potential resources needed for development and subsequent hand-over of the project became a source of insight helping to guide the design direction of the project.
Contribution
The document helped the team see at-a-glance which alerts could be used for an initial POC and it helped me visualize the necessary use cases I used in all prototypes I subsequently created.
Reflections
When a new team starts to work together (especially remotely) its vital that alignment on project goals and mission are clear. Clear and continual communication helps to resolves non-aligned teams.